Returns & Exchanges
At Undergold World Wide, we want to ensure you are completely satisfied with your streetwear; therefore, we offer a 30-day window for returns and exchanges on all items in original condition. Please ensure all tags remain attached and garments are unworn to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all premium brand tags and protective bags are included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of your request.
Quality Inspection & Refund
Once our warehouse team verifies the condition of the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing